At Thrift Shop, we want you to feel confident and satisfied with every purchase. If something isn’t quite right, we’re here to help with a simple and transparent return process.
Return Eligibility
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return:
• The item must be unused, unworn, and in original condition
• The product must be returned with original packaging and tags
• A valid proof of purchase or order confirmation is required
Items that do not meet these conditions may not qualify for a refund.
Non-Returnable Items
Certain items cannot be returned, including:
• Worn or washed clothing
• Items damaged due to misuse
• Final sale or clearance products
• Personalized or customized items (if applicable)
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
📧 Email: drewscount@gmail.com
Please include:
• Your order number
• Clear photos of the item and packaging
• A short description of the issue
After verification, we will arrange either:
• A replacement item, or
• A full refund
Return Process
To initiate a return:
Contact our support team by email
Wait for return authorization and instructions
Ship the item back to the provided return address
Returns sent without prior authorization may not be accepted.
Refund Processing
Once your return is received and inspected:
• You will receive a confirmation email
• Approved refunds will be issued to your original payment method
• Refunds typically process within 5–10 business days, depending on your bank
Original shipping charges are non-refundable, unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
At Thrift Shop, our goal is to make your shopping experience simple, reliable, and enjoyable — because great style should always come with great service.
