Welcome to the FAQ section of Thrift Shop. Here you will find answers to common questions about orders, shipping, returns, and more.
If you need additional help, please feel free to contact our support team.
1. How long does shipping take?
Orders are usually processed within 1–3 business days.
Estimated delivery times:
• United States: 5–10 business days
• International orders: 7–15 business days
Delivery times may vary depending on your location and shipping carrier.
2. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email.
You can track your order using the tracking page below:
Tracking Page:
https://tshop-thrift.myshopify.com/apps/track123
3. What is your return policy?
We offer a 30-day return policy after the product has been delivered.
To qualify for a return:
• Items must be unused and in original condition
• Original packaging must be included
• Proof of purchase is required
Please review our Returns & Refund Policy for complete details.
4. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
Send us:
• Your order number
• Clear photos of the item
• A brief description of the issue
Our support team will assist you with a replacement or refund.
5. Can I cancel or change my order?
Orders can usually be canceled or modified within 12 hours after placing the order.
After this period, the order may already be processed for shipping and changes might not be possible.
6. What payment methods do you accept?
We accept secure payments through major payment providers including:
• Credit Cards
• Debit Cards
• Other secure checkout methods available at checkout
All payments are processed through secure payment gateways.
7. Is my personal information safe?
Yes. We take your privacy seriously and use secure systems to protect your information. Please review our Privacy Policy for more details about how your data is handled.
8. How can I contact customer support?
If you have any questions, our support team will be happy to assist you.
📧 Email: drewscount@gmail.com
⏱ Response Time: 24–48 business hours
Please include your order number when contacting us for faster support.
Thrift Shop — Modern Hoodies. Everyday Comfort.
